Privacy Policy

SaamaanDepot (“Saamaandepot”, “we”, “us”, or “our”) operates the Saamaandepot website and mobile app (together, the “Service”), a fast-track platform for ordering and delivering building materials and interior supplies, and for booking design consultations. This policy explains what personal data we collect, why we collect it, who we share it with, and the choices and rights you have over it.

By using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.

1. Information We Collect

Account information

When you sign in with Google, we receive your name, email address, and profile photo from Google. When you sign in with your phone number, we collect your mobile number and verify it with a one-time passcode (OTP) sent by SMS. If you add a GSTIN for business invoicing, we store that too.

Order & delivery information

Shipping and billing addresses, items in your cart and order history, delivery preferences, and the one-time passcode used to confirm delivery of an order to you.

Payment information

Payments are processed by Razorpay, our payment gateway partner. We do not receive or store your full card number, UPI PIN, or netbanking credentials — Razorpay handles that directly under its own PCI-DSS-compliant systems and privacy policy. We only receive confirmation of payment status and a transaction reference.

Location information

If you set a delivery location or use address autocomplete, we send the address text or coordinates you provide to our geocoding provider (LocationIQ) through our own servers to resolve it to a deliverable address. We do not track your location in the background.

Appointments & reviews

If you book a design consultation, we collect the contact and scheduling details you provide. If you submit a product review, we store the rating, text, and your name as shown with the review.

Wallet & referrals

Your wallet balance, cashback and referral transaction history, and any referral code you used or shared.

Technical & log information

IP address, browser/device user agent, and timestamps of activity, which we keep against your login sessions for account security (for example, to let you see and revoke active sessions).

Cookies

We use a single essential, httpOnly session cookie to keep you signed in, and a short-lived cookie to remember a referral code if you followed a referral link. We do not use third-party advertising cookies.

2. How We Use Your Information

• To create and manage your account, and keep you signed in
• To process, fulfil, and deliver your orders, and confirm delivery via OTP
• To process payments and issue GST invoices
• To schedule and manage design consultation appointments
• To calculate and credit wallet cashback and referral rewards
• To show your delivery location and resolve addresses you enter
• To respond to support requests sent to us
• To detect, prevent, and investigate fraud, abuse, and security incidents
• To meet tax, accounting, and other legal obligations

We do not sell your personal information, and we do not use it for third-party advertising.

3. Who We Share Information With

We share personal data only with the service providers who need it to operate the Service, and only for that purpose:

We may also disclose information if required by law, to comply with a valid legal process, or to protect the rights, property, or safety of Saamaandepot, our users, or others. If Saamaandepot is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

4. Data Retention

We keep account and order data for as long as your account is active and as needed to meet our tax, accounting, and legal obligations (typically several years after an order, as required under Indian law). Login sessions expire automatically; OTP codes expire within minutes of being issued. You can request deletion of your account as described below.

5. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent and request deletion of your account and associated data
• Ask how your data has been processed and who it has been shared with
• Lodge a grievance with our Grievance Officer (below), or with the competent authority

You can update your address, profile, and delivery details yourself from your account. For anything else, contact us using the details below.

6. Data Security

We use industry-standard measures to protect your information, including encrypted (HTTPS) connections end to end, hashed/encrypted storage of OTPs, access-controlled infrastructure, and parameterized database queries to prevent injection attacks. No method of transmission or storage is 100% secure, but we work to protect your information and to respond quickly if an issue is found.

7. Children's Privacy

The Service is intended for use by adults capable of entering into a binding contract under Indian law. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service.

9. Shipping & Delivery

We aim for zero downtime on your site: high-frequency building materials and interior supplies are confirmed and dispatched within 60 minutes of order placement.

• Express windows: orders placed between 9:30 AM and 7:00 PM are delivered within 60, 90, or 120 minutes across serviceable pincodes.
• After-hours orders: orders placed after 7:00 PM are scheduled for express first-slot delivery the next business day.
• Coverage: check serviceability and estimated arrival time for your pincode at checkout.
• Delivery fees are shown transparently at checkout, based on your order value.
• Delivery hours: on-site deliveries run 9:30 AM to 7:00 PM, 7 days a week.
• Tracking: you'll receive a live tracking link as soon as your order leaves our fulfilment hub.

If a delivery can't be completed — for example, an incorrect address, restricted site access, or no reachable contact — a re-delivery fee may apply. We'll try to reach the recipient before rescheduling.

10. Return & Refund Policy

We run on a fast, zero-downtime model for building materials and interior supplies, so our returns process is built to be just as direct. Returns are accepted within 24 hours of delivery for:

• Quality issues — a no-questions-asked replacement for any product defect.
• Damaged or missing items — any damaged or missing items from your order are replaced immediately.

Returns are only accepted if the product is unused and the packaging is unopened. We don't accept returns or refunds for orders placed in error or excess quantity where the product itself has no defect.

Once a return is verified, refunds are processed immediately to your original payment method, or as Saamaandepot wallet credit — whichever you prefer.

11. Contact Us & Grievance Officer

For any question about this policy, to exercise your rights, or to raise a grievance about how your data has been handled, contact us at [email protected]. We aim to acknowledge grievances promptly and resolve them within the timelines required by applicable law.