Frequently Asked Questions

Most quick-commerce orders for standard items (tools, bagged materials, hardware) are delivered within 60 to 120 minutes depending on your job site location and local inventory hub proximity.

Yes, rapid delivery via motorbikes or small vans typically caps individual orders at specified weight limits (e.g., up to 50 kg). Bulk orders exceeding vehicle capacity will automatically route to standard scheduled freight shipping.

Absolutely. You can select instant delivery or schedule a precise arrival window to ensure your crew is ready to offload the materials.

Quick-commerce stock focuses on essential job-site supplies, including hand and power tools, fasteners, adhesives, sealants, plumbing fittings, electrical wiring, safety gear, and small bags of cement or tile grout.

Yes, all items listed are sourced directly from verified manufacturers or authorized local distributors with original brand warranties.

Yes, once your order is dispatched from the micro-fulfillment center, you receive live GPS tracking and estimated arrival updates via app or SMS.

Drivers require a digital sign-off or OTP to drop off materials. If your team is unavailable, the driver will attempt to contact you; otherwise, items will return to the hub and may incur a re-delivery fee.

Because quick-commerce orders are picked immediately, cancellations or edits are only allowed within 2 to 5 minutes of placing the order before dispatch.

Inspect your delivery upon arrival. Damaged goods or incorrect items can be rejected on the spot with the driver or reported via customer support for an immediate replacement delivery or quick refund.

Effective 15 August 2026, this Return & Refund Policy explains the terms under which customers may request cancellation, return, replacement, or refund for products purchased through www.saamaandepot.com, operated by Neeraja Design Studio PVT Ltd ("Company", "we", "us", or "our"). It applies to orders placed through our website, mobile application, or other officially supported ordering channels within India. By placing an order through the Platform, you acknowledge and agree to this Policy. Because we operate a quick-commerce service, many products are delivered shortly after ordering and certain products — particularly laminate, quartz, paints and other perishables — may not be suitable for conventional returns. Nothing in this Policy limits any rights or remedies available to consumers under applicable Indian law.

You may cancel an order before it has been dispatched for delivery, subject to any applicable cancellation conditions displayed at checkout. Once an order has been dispatched, cancellation may not be possible. If your order is successfully cancelled before dispatch, any eligible prepaid amount will generally be refunded to the original payment method or otherwise handled in accordance with the payment method and applicable law. Where an order cannot be fulfilled because of product availability, operational issues, or other circumstances attributable to us, we may cancel the affected order or item and provide an appropriate refund.

Inspect your order as soon as possible after delivery. A return, replacement, or refund may be available where an item is damaged or physically defective upon delivery; incorrect or different from the item ordered; missing from the delivered order; expired at the time of delivery; spoiled, leaking, contaminated, or otherwise unsuitable for use; significantly different from the description or specifications shown on the Platform; or otherwise eligible for a remedy under applicable law. For eligible issues, contact customer support as soon as reasonably possible and preferably within 24 hours of delivery. For certain non-perishable products, we may permit a return within a specified period shown on the product page or at the time of purchase.

Paint, thinner, and other perishable goods generally cannot be returned after delivery because of personal choice considerations. However, you may request a refund, replacement, or other appropriate remedy where such products are spoiled or visibly damaged; delivered in an unsafe or unsuitable condition; incorrect; missing; expired; or otherwise materially defective. You may be asked to provide photographs or other information to help us verify the issue.

Unless otherwise required by applicable law, the following categories may generally not be eligible for physical return after successful delivery: perishable and produce items; opened or partially consumed products; personal-care and hygiene products that have been opened; products where return would create a health or hygiene risk; products damaged after delivery due to customer handling or storage; products specifically identified as non-returnable on the Platform; and products for which the applicable manufacturer or seller does not permit returns, subject to statutory consumer rights. Non-returnability does not prevent you from reporting a defective, damaged, incorrect, expired, or otherwise non-conforming product.

Contact customer support through the Platform. Depending on the circumstances, we may request your order details, photographs or videos of the product and packaging, a description of the problem, delivery information, or other reasonable information necessary to investigate the complaint. After verification, we may provide a replacement, refund, store credit, or another appropriate resolution. If an item is missing from an otherwise delivered order, we may refund the missing item or arrange a replacement, subject to availability.

Refunds may be issued where an eligible product cannot be replaced; an incorrect or damaged product has been verified; a product was unavailable and the order or item was cancelled; a qualifying order was cancelled before dispatch; we charged you for an item that was not delivered; a payment was successfully captured but the corresponding order was not fulfilled; or a refund is otherwise required under applicable law or our customer resolution process. The final refund amount may depend on the affected item, promotional discounts, delivery charges, payment charges, and other applicable order-level adjustments.

Where possible, refunds for prepaid orders will be processed to the original or agreed payment method. Depending on the payment method, bank, card issuer, payment service provider, or other financial institution, the time taken for the refund to appear in your account may vary. Where permitted, we may provide an eligible refund through another method, such as Platform credit, after informing you.

For Cash on Delivery ("COD") orders, where a refund is due, we may request valid bank-account or other payment details necessary to process the refund. We will not ask you to disclose passwords, PINs, OTPs, CVVs, or other confidential authentication credentials for processing a legitimate refund.

Where an order containing a promotional discount, coupon, cashback, or other offer is partially or fully refunded, the value of the refund may be adjusted to account for the applicable offer terms. A coupon or promotional benefit may not be reinstated unless expressly permitted by the applicable promotion.

Delivery charges, platform fees, convenience fees, handling charges, or other applicable fees may be refundable or non-refundable depending on the reason for cancellation, return, or refund and applicable law. Where the issue is attributable to us — for example, an incorrect, damaged, or missing product — we will determine the appropriate refund of associated charges in accordance with applicable law and the circumstances of the order.

You are responsible for providing accurate delivery and contact information; checking delivered products promptly; following storage instructions for food and other temperature-sensitive products; taking reasonable care of products after delivery; and providing truthful and accurate information when submitting a return or refund request. We may decline or limit a refund or replacement where there is reasonable evidence of misuse, fraudulent activity, repeated abuse of the return/refund process, or damage caused after delivery, subject to applicable law.

We aim to review eligible refund or replacement requests promptly. The time required to investigate a complaint may vary depending on the nature of the issue, availability of evidence, seller/manufacturer verification, payment method, and other relevant circumstances. Once a refund is approved, the actual crediting time may depend on the relevant bank, card network, UPI provider, payment gateway, or financial institution.

Open the relevant order in your Orders page, select Help / Support / Report an Issue, select the relevant reason for the request, provide the requested details and photographs where applicable, and submit the request. You can also contact us directly — Customer Support: +91 9513351833, Email: [email protected], Support Hours: Mon–Fri, 10am–7pm IST. Please keep your order number available when contacting customer support.

We reserve the right to verify refund and replacement requests using reasonable methods. Where appropriate, we may review order history, delivery records, photographs, product information, payment records, and other relevant information. We may take appropriate action against fraudulent or abusive claims, subject to applicable law.

Where products are supplied by independent sellers, brands, restaurants, stores, or other third parties through the Platform, additional seller-specific return or refund terms may apply. Where applicable, those terms will be displayed on the relevant product page, checkout page, order confirmation, or other customer communication. Your applicable consumer rights under Indian law remain unaffected.

For products covered by a manufacturer's warranty, warranty claims may be handled directly by the manufacturer, authorised service centre, seller, or us, depending on the applicable warranty terms. A manufacturer's warranty does not replace or restrict any rights available to you under applicable law.

We may update this Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements. The updated version will be published on the Platform with the revised effective date. Changes will not affect rights that have already accrued under applicable law.

This Policy is intended to operate in accordance with the laws of India, including applicable consumer-protection and e-commerce requirements. Nothing in this Policy is intended to exclude, restrict, or waive any mandatory consumer right or remedy available under applicable Indian law.